A warranty is a voluntary promise made by a seller or manufacturer about their goods. Examples include manufacturers’ warranties and express warranties.

Warranties cannot replace or restrict any consumer guarantees. A consumer can insist a seller meets a consumer guarantee, even if the goods are covered by a manufacturer’s warranty. A seller cannot avoid dealing with the problem by telling the consumer it is the manufacturer’s responsibility.

An extended warranty is an additional warranty that may or may not extend the manufacturer’s warranty. Some extended warranties start from the date you buy the item and not when the manufacturer’s warranty ends.

Before purchasing an extended warranty:

  • check what the warranty covers and whether the product needs regular maintenance or servicing for it to apply
  • read the terms and conditions fully to help you decide if it’s worth the extra money.